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Shipping & Returns

Free Shipping on All Perfumes! (USA only) 

Returns Policy

Unfortunately we can not accept returns on products that have been opened, used or damaged. If you are unhappy with your purchase, please return the unused product in its original, sealed condition within 7 days of receipt.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We will issue a refund to the original payment source, which will include the cost of the unused product only. This will not include the original shipping cost or the cost of returning shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To initiate a return, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the unused & unopened products that have been returned.

Please return the unused product in its original, sealed condition within 7 days of receipt to the following address:

Planet Earth Essential Oils

5320 Gulfton Street, Suite #10

Houston, TX 77081

When returning products, please use shipping method, which provides tracking and insurance to ensure safe delivery.

Please include a copy of your original receipt, a note with your reason for returning the product, any suggestions, and let us know whether you would like a refund or an exchange.


Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please allow 1-2 business days for processing.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.